The Numbers
A 2025 survey of property management churn across Australia and New Zealand found that 67% of departing clients cited "communication issues" as a primary reason. Of those, 43% specifically mentioned phone accessibility.
Exit survey data shows poor communication is the top reason for landlord churn. Each lost landlord costs $3,000–8,000/year. The phone is usually the culprit.
A 2025 survey of property management churn across Australia and New Zealand found that 67% of departing clients cited "communication issues" as a primary reason. Of those, 43% specifically mentioned phone accessibility.
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