Get CallSorted live in under 10 minutes. Everything you need to set up, connect, and customise your AI receptionist.
Get CallSorted live and answering calls in under 10 minutes.
Enter your website URL during onboarding. CallSorted reads your services, pricing, hours, and team automatically — no manual setup required. Takes about 2 minutes.
Select your platform from the integrations list and authenticate with one click. CallSorted immediately begins pushing call summaries, contacts, and bookings to your existing records.
Set up conditional call forwarding from your existing number to your CallSorted number. Works with any Australian telco. Step-by-step instructions for Telstra, Optus, and Vodafone are inside your dashboard.
CallSorted is now answering your calls. Check the dashboard to see live call data, recordings, and bookings appear in real time.
Customise your AI receptionist's name, voice, greeting, and business knowledge.
From Settings → AI Persona, set your receptionist's name (e.g. "Sam from Acme Plumbing"), choose from 12 voice styles, and customise the opening greeting. Changes go live instantly — no redeploy needed.
CallSorted learns your business from three sources, in priority order:
Set separate behaviour under Settings → Call Routing → After Hours:
Route your existing number to CallSorted without changing it for callers.
For 3CX, RingCentral, Dialpad, or similar — set a Hunt Group or Call Forward on No Answer rule pointing to your CallSorted DID. Contact support for a specific walkthrough.
Every call pushes a contact record, call summary, and outcome tag to your CRM — automatically.
Connect from Integrations → CRM. Authentication is OAuth — no API keys to copy. CallSorted requests read/write access to contacts and activities only.
Creates/updates contacts, logs call activity, and sets lifecycle stage. Supports deal creation on high-intent calls.
Logs calls as Activities on the Lead or Contact record. Maps to custom fields via field mapping UI.
Creates contacts and call logs. Supports Zoho Bookings sync for appointment scheduling.
Creates Persons and Activities. Optionally creates Deals on booking-confirmed calls.
Creates Jobs and Clients directly. Preferred integration for Australian trades businesses.
Creates patient records and appointment requests. Compliant with Australian health privacy standards.
Board items created on call completion with caller details and outcome tag.
Database integration — logs calls as new Notion database entries.
CallSorted books directly into your calendar — checking real-time availability before confirming with the caller.
Connect from Integrations → Calendar. CallSorted reads availability in real time and writes confirmed bookings as calendar events with caller details in the description.
OAuth sign-in. Supports multiple calendars per account, team calendars, and resource calendars. Checks free/busy across all connected calendars before confirming a booking.
Microsoft OAuth. Supports personal and shared mailbox calendars. Respects Outlook "working hours" settings for after-hours logic.
Connects to your Calendly event types. Books into Calendly's scheduling engine — invitee confirmations and reminders fire as normal.
Books into Acuity appointment types. Supports intake form prepopulation using caller details collected during the call.
Under Settings → Routing Rules, choose: