Monday morning call surges. Flu season overflow. After-hours urgent queries. CallSorted handles every inbound call for your practice — so your reception team focuses on patients in front of them.
Every Monday, your phones start ringing before 8am. Three receptionists can't handle 50 calls simultaneously. Patients get frustrated and leave.
During peak season, call volume triples. Your reception team drowns. Patients on hold for 20 minutes book elsewhere or walk in without an appointment.
Patients with urgent concerns call after hours. If they can't reach anyone, they go to the ED — or they find a practice that has a better system.
Script requests, referral enquiries, and results calls take up 60% of your incoming call volume — blocking urgent bookings from getting through.
Patients placed on hold for more than 2 minutes hang up. Many don't call back. That's lost appointment revenue and a damaged patient relationship.
If your phones are busy, new patients give up and call a competitor practice. You never get the chance to win that relationship.
Trained on medical appointment types, urgency levels, and practice workflows — not generic scripts. Handles the full range of patient call types correctly.
Connects to Best Practice, Medical Director, Clinic to Cloud, and HotDoc. Bookings sync directly into your system.
A professional, instant response every time — no hold music, no voicemail. Patients who can't get through leave. Patients who get great service stay.
Book a 15-minute demo. We'll show you how CallSorted handles your Monday surge, flu season overflow, and after-hours calls.
Book a 15-minute demo →