PRODUCT UPDATES

What's new at CallSorted.

Every ship, every fix, every improvement. We build in public.

April 2026
Feature
v2.8.0
Retail & eCommerce industry launch
NewShopify, WooCommerce, BigCommerce, and Lightspeed integrations now live.
NewOrder status lookups available directly on the call — no agent needed.
NewReturns logging via Gorgias and Zendesk, triggered from inbound calls.
ImprovedKlaviyo post-call flows: auto-tag customers by call outcome.
March 2026
Feature
v2.7.0
Multilingual AI receptionist (beta)
NewAI can now detect and respond in Mandarin, Cantonese, Hindi, and Spanish.
NewLanguage preference can be set per location or per caller history.
ImprovedTranscription accuracy improved 18% for non-native English speakers.
February 2026
Fix
v2.6.2
Calendar sync reliability patch
FixedGoogle Calendar double-booking edge case in multi-practitioner practices.
FixedOutlook timezone offset bug affecting bookings in WA and NT.
ImprovedCalendly sync latency reduced from ~4s to ~800ms.
January 2026
Feature
v2.6.0
Live dashboard v2 + call heatmaps
NewCall volume heatmap shows peak hours by day of week.
NewPer-call outcome tagging: booking, enquiry, complaint, spam, other.
NewExport to CSV or pipe call data to Google Sheets via Zapier.
ImprovedDashboard load time cut by 60% with new data caching layer.
December 2025
Feature
v2.5.0
Custom AI persona builder
NewName, voice tone, and greeting fully customisable per location.
NewUpload your own FAQs and the AI learns them automatically.
NewA/B test personas — compare booking rates across different AI personalities.