Your team is with a customer. The phone rings. Someone has to leave the floor to answer a stock question. CallSorted handles routine calls 24/7 so your staff can focus on in-store sales.
Do you have this in a size 10? Is this item in stock? These calls come in constantly and take your staff off the floor.
Are you open on Sunday? Where exactly are you? Every call like this is time your team isn't spending with customers in front of them.
Customers calling to check on laybys, special orders, or click-and-collect are valuable — but they take time to look up and resolve.
A complaint call handled badly escalates. A complaint call handled professionally and promptly becomes a loyal customer.
Christmas, Easter, end of financial year — when your store is busiest, your phone volume triples. Staff can't do both.
Not every call is a customer. Suppliers, delivery drivers, and reps calling the main number clutter up your phone line.
Every call handled by CallSorted is a sale not interrupted. Your team stays focused on the customer in front of them — not the one on the phone.
Customers get an immediate, helpful response every time — not a ringing phone or a staff member who sounds flustered because they just ran from the floor.
See which store is getting what types of calls. Identify FAQ patterns and update your CallSorted script to answer them even better.
Book a 15-minute demo. We'll show you how CallSorted handles your most common retail enquiry types.
Book a 15-minute demo →