Tax time. BAS deadlines. EOFY. When clients need answers, they call. CallSorted handles inbound calls 24/7 — so your accountants stay billable and clients always get through.
Every July, your phones ring off the hook. Staff spend hours answering the same questions about tax returns, deductions, and lodgement deadlines.
Every time your accountant stops to answer a phone call, it costs 15 minutes of context-switching. At $200+/hour, that's expensive.
Clients calling to book or reschedule appointments need to be matched against your team's availability. This takes time and interrupts focused work.
How do I lodge my BAS? What records do I need? These questions don't need a qualified accountant — they need a good first response.
If a client calls at 9am on 1 July and waits 40 minutes to speak to someone, they're already looking for a new accountant.
A client gets an ATO audit notice at 7pm on a Friday. They need to know it's in hand — even if you can't deal with it until Monday.
Every call handled by CallSorted is a phone interruption removed from your accountants' day. More focused work. More billable hours.
High call volume in June, July, and October gets absorbed by CallSorted. Your team doesn't feel the spike — clients still get immediate responses.
Clients who call and get through immediately feel valued. Less hold time, less frustration, better retention.
Book a 15-minute demo. We'll show you how CallSorted handles your exact call types — tax enquiries, BAS questions, and appointment bookings.
Book a 15-minute demo →