Privacy Policy - CallSorted.ai

Last Updated: 2 April 2026

CallSorted.ai is a leading global AI consultancy delivering transformation services that guide the world's foremost enterprises, governments, and institutions into the new era of artificial intelligence. We are committed to protecting your privacy and handling your personal information with transparency, care, and in accordance with applicable data protection laws — including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the EU General Data Protection Regulation (GDPR), and other relevant international frameworks.

1. Who We Are

CallSorted.ai (referred to as "we," "us," or "our") operates the website located at callsorted.ai. Our registered business address is:

Tower One, Barangaroo International Towers Sydney
100 Barangaroo Avenue
Barangaroo NSW 2000, Australia

For any privacy-related enquiries, please contact us at privacy@callsorted.ai.

2. Information We Collect

We may collect the following categories of personal information depending on how you interact with our website and services:

Identity & Contact Information: Name, email address, phone number, job title, and company name.
Account Information: Login credentials and account preferences, where applicable.
Technical Data: IP address, browser type, operating system, device identifiers, and browsing behaviour collected via cookies and similar technologies.
Communications: Records of correspondence when you contact us, submit enquiries, or engage with our support channels.
Professional Information: Business details, project requirements, and other information you voluntarily provide in connection with our consulting services.
Usage Data: Information about how you use our website, including pages visited, time spent, and referral sources.

3. How We Collect Information

We collect personal information through the following means:

Directly from you: When you fill in contact forms, subscribe to newsletters, request consultations, or otherwise communicate with us.
Automatically: Through cookies, analytics tools, and similar tracking technologies when you browse our website.
From third parties: From publicly available sources, business partners, or referral networks, where lawful and relevant to our services.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our AI consulting and transformation services.
To respond to enquiries, process requests, and deliver customer support.
To send relevant communications, including service updates, industry insights, and marketing materials (with your consent, where required).
To analyse website usage and optimise user experience.
To comply with legal obligations and protect our legitimate business interests.
To detect, prevent, and address fraud or security issues.

5. Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on the following legal bases for processing your personal data:

Consent: Where you have given clear consent for us to process your data for a specific purpose.
Contractual necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
Legal obligation: Where processing is necessary to comply with applicable law.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and support our marketing efforts. These include:

Essential cookies: Required for core website functionality.
Analytics cookies: Help us understand how visitors interact with our website.
Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service providers: Trusted third-party vendors who assist with hosting, analytics, email delivery, and IT infrastructure, bound by contractual data protection obligations.
Professional advisors: Legal, financial, and compliance advisors as reasonably necessary.
Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.
Legal requirements: Where disclosure is required by law, regulation, court order, or governmental authority.

8. International Data Transfers

As a global consultancy, we may transfer your personal information to recipients located outside your country of residence, including to jurisdictions that may not provide the same level of data protection. Where such transfers occur, we implement appropriate safeguards — including standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms — to ensure your data is protected in accordance with applicable privacy laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. When personal information is no longer required, we securely delete or de-identify it in accordance with our data retention policies.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request erasure of your personal data, subject to legal exceptions.
Restriction: Request that we restrict the processing of your data in certain circumstances.
Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@callsorted.ai. We will respond within the timeframe required by applicable law.

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. While no method of transmission or storage is completely secure, we are committed to maintaining robust protections for your data.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party services you interact with.

13. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take prompt steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

CallSorted.ai — Privacy Team
Tower One, Barangaroo International Towers Sydney
100 Barangaroo Avenue
Barangaroo NSW 2000, Australia

Email: privacy@callsorted.ai

If you are located in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.